Last updated: October 20, 2025
Your privacy is important to us. We at Craftpix Inc. ('we,' 'us,' or 'Craftpix') respect your privacy. This Privacy Policy ('Policy') applies when you visit our website, use our web and mobile applications ('Services'), interact with us over the phone, email or other communication, or use another online website or platform that links to this privacy policy. In this Policy, we explain the types of Personal Information we collect and how we use, share, and protect that Personal Information.
WE MAY MODIFY THIS POLICY AT ANY TIME, SO CHECK BACK REGULARLY FOR UPDATES. ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING TO THE WEBSITE OR APPS.
IF YOU ARE A CALIFORNIA, TEXAS, OR NEBRASKA RESIDENT, PLEASE SEE SECTION 11 OF THIS POLICY FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.
'Personal Information' (sometimes referred to as 'Personal Data' in this Policy) is information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you, your household, or your device. Personal Information does not include publicly available information or aggregated information that does not include personal identifiers.
We may collect the following categories of Personal Information through your use of the Services.
Examples: Name, alias, postal address, phone number, unique personal identifier, online identifier, internet protocol address, email address, customer account name, Social Media handle, or other similar identifiers.
How Long We Retain: We retain this information for so long as you maintain an account with us, while we keep a business relationship with you, and for so long as required for any other business or legal purpose.
Examples: When you sign up for a free trial or a subscription to the Services, we do not directly collect credit or debit card information. All credit and debit card data is provided directly to our PCI-compliant, third-party payment processor, Stripe. To confirm your payment, Stripe will send us the last 4 digits of your payment card number.
How Long We Retain: We retain this information for so long as you maintain an account with us, while we keep a business relationship with you, and for so long as required for our business and legal purposes.
Examples: Records of your subscriptions, content of texts, emails, or survey answers you send to us, in-service messages between customers, purchases you made in the Services.
How Long We Retain: We retain this information for so long as you maintain an account with us, while we keep a business relationship with you, and for so long as required for any other business or legal purpose.
Examples: Internet or other electronic network activity information, including your IP address, browsing history, and information regarding your interaction with our Services, keyboard and mouse movements, online identifiers like cookie ID, browser type, your internet service provider, operating system, and date and time you used the Services.
How Long We Retain: We retain this information for so long as you maintain an account with us, while we keep a business relationship with you, and for so long as required for any other business or legal purpose.
Examples: Imprecise location information, such as the city, state, or zip code associated with your IP address when you visit the Services. We may also collect precise geolocation when you take a photo using the App to connect your location to the photos taken.
How Long We Retain: We retain this information for so long as you maintain an account with us, while we keep a business relationship with you, and for so long as required for any other business or legal purpose.
Examples: When you use the App, you can capture pictures and video of work sites, including the metadata associated with the video or photo, for your records.
How Long We Retain: We retain your photos and your account information until you request us to delete your account.
Examples: When you use the Service, this information may include your company name, your title, and other company details including address and phone number.
How Long We Retain: We delete your employment information in your account if you request to delete your account. If you provided this information to us when you applied for a position or onboarded as a new employee, we retain this information for as long as we are required to by law.
We will collect Personal Information you provide to us when you subscribe to the Services, when you create an account, when you sign up for a free trial of our Services, when you provide us with feedback, when you communicate with us, when you communicate with other users of the Service, when you take photos or videos using the Services, when you participate in one of our promotions, or when you submit an application for an open position with us.
Other customers may provide us with your Personal Information to the Services to create your account or invite you to the Services. Customers may upload photos and videos of work sites for their records that may include images of you at the work site. We do not actively monitor uploaded photos or videos for personal information. Customers may input contact information about their clients (the person whose property they are working on, their 'Clients'). We do not use this information for any purpose except to store it and process it on behalf of our customers. Our customers are responsible for obtaining your permission to collect your Personal Information.
We use technology to automatically collect certain Personal Information relating to your use of the Services. We use cookies, web beacons, pixel tags and other tracking technologies (collectively 'Cookies') when you use our Services. Through our use of Cookies in the Services, we may collect information such as the websites you visit before or after you visit the Services, how you navigate the Website, keyboard activity, mouse clicks and movements, your IP address, location information, search requests, browser type, operating system, cookie IDs, date and time you visit use the Services, or the amount of time spent on the Services.
If you use the Services while signed into your customer account, we will collect information about how you use the Services, such as diagnostic and usage data that may be linked to your account.
We obtain data from our business partners that is necessary to conduct our business and provide the Services. We also obtain data from our marketing and advertising partners to improve our marketing and advertising.
Payment Processor: When you make a purchase, we use a PCI-compliant payment processor, Stripe ('Payment Processor') to help us facilitate payment. We have contracted with the Payment Processor to ensure they protect and limit the use of your Personal Information. We do not receive your credit card, debit card or other financial information when you make a purchase online—that information is provided directly to our Payment Processor.
Service Providers: We use service providers to request feedback from you in the form of surveys and questionnaires, to provide customer service, and to host the Services. We use third parties or service providers to enhance our marketing capabilities.
Analytics Providers: We may use third parties or service providers to help us understand and improve the functionality of the Services.
To respond to your customer service requests or any other inquiry or correspondence from you, including responding to you through our live chat feature on the Website, to provide you with educational and informational content about the Services, notifying you of changes to our Terms of Use and this Policy, or as you request or consent.
To complete your request for a subscription to the Services and to fulfill and manage your subscription and maintain your payment information. To reduce risk of fraud and process your refund requests and subscription cancellations.
To create and manage your customer account, account information, and account settings, to maintain your password, and to maintain your subscription.
To help us understand which features in our Services to improve or develop, to troubleshoot issues, to improve the content functionality of our Services, to customize your experience, and to analyze our communications with you, Website traffic, use of the Services, and your feedback. We may also use Personal Information with our machine learning and artificial intelligence models, including but not limited to, training such models. Uploaded photos and metadata may be used internally to train, test, and refine Craftpix's proprietary computer vision and language models. These models are designed to improve performance across users while maintaining confidentiality of your data.
To serve targeted advertising to you about products and services we believe may be of interest to you, to enhance our marketing capabilities, to notify you of new products, services, and promotions, to customize content and to improve our ability to contact you, and to inform marketing and communication plans and strategies. We may obtain your Social Media handle if you interact with us on Social Media.
To inform our business strategies, to understand Services demographics and user preferences, to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as part of bankruptcy, liquidation, or similar proceeding.
To bring a legal action against you or anyone who may be causing harm to our Services, our customers, or to other users of the Services. To seek business, financial, or legal advice; To respond to subpoenas, court order and other legal processes.
We may create, use, disclose, share, license, or transfer aggregate data to create de-identified, aggregated data on users of the Services. This data describes users as a group but cannot be used to identify you as an individual. We may use aggregated data to understand users' needs, to determine user demographics and usage patterns, to determine what kinds of products and services we can provide, and to improve and enrich our products and services and the Website. We will not re-identify that Personal Information and other information once aggregated.
We may disclose or share your Personal Information with the following types of third parties:
We may disclose Personal Information with service providers that host and manage our Services, maintain our customer service platform, provide email services to us, store and process data on our behalf and pursuant to our instructions, and support or provide for the security of our Services. Core service providers include Google Cloud Platform, Stripe, Twilio SendGrid, and HubSpot.
We may use your Personal Information to develop and improve the functionality of the Services, evaluate customer needs, or customize Website content and your browsing experience. We may use it to operate and troubleshoot problems with the Services or conduct statistical and other analysis of the Services.
We may use Personal Information to serve targeted advertising to you, develop marketing materials, communicate with you about our Services, notify you of new products and programs to enhance our marketing capabilities, and inform our marketing and communication plans and strategies.
We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are contractually required to do so to fulfill audit requirements for government agency clients; (iii) if we are advised to disclose Personal Information by our legal counsel, or (iv) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of Craftpix or any other party.
We may share Personal Information with our professional advisors, such as our attorneys, accountants, financial advisors, and business advisors, in their capacity as advisors to Craftpix.
In the event that Craftpix is the subject of a due diligence process concerning the sale of the company in whole or in part, through sale, merger or acquisition or in the event of a bankruptcy, receivership or a similar transaction, we may provide Personal Information to the prospective or subsequent owner(s). In these circumstances, Personal Information may be shared with actual or prospective purchasers or successors and may be transferred in the case that the transaction is completed.
We take precautions to protect the Personal Information we collect. We have implemented commercially reasonable physical, technological, and administrative procedures to protect the Personal Information we maintain from loss, misuse, and alteration appropriate to the type of Personal Information processed. We host information securely on Google Cloud servers in the United States.
If you access the Services from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by other jurisdictions. If you share your Personal Information when visiting the Services, you consent to the processing of that Personal Information in the United States.
The Services are not directed at children 16 years of age and under. We do not knowingly collect, use, or share Personal Information from children 16 or under. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.
The Services may link to websites that we do not maintain or control. Craftpix is not responsible for the privacy or security policies or practices of any third parties or any third-party websites. If you choose to access third-party websites, you do so at your own risk, and you should read the terms and conditions and privacy policies for each website that you visit.
Craftpix participates in Social Media platforms such as Facebook, X, LinkedIn, Instagram, TikTok, YouTube, and Reddit ('Social Media') that enable online sharing and collaboration among customers. The Website may allow you to connect to and share information with these various Social Media platforms. By choosing to use any third-party Social Media platform or choosing to share content or communications with any Social Media platform, you allow us to share information with the designated Social Media platform. We cannot control any policies or terms of any Social Media third-party platforms. Your use of Social Media is governed by the privacy policies and terms of the third parties that own and operate those websites and not by this Policy.
We offer several ways for you to control how your Personal Information is collected, used, or shared:
If you are a California, Texas, or Nebraska resident, applicable state law provides you with certain rights regarding your Personal Information or Personal Data. These rights are subject to limitations such as (a) exceptions permitted by applicable law and (b) verification of your identity.
California, Texas, and Nebraska residents may request us not to Sell or Share your Personal Information. You may submit an opt-out request by emailing us at support@craftpix.ai.
California residents have the right to request any of the following which occurred in the prior 12-month period: (a) the categories of Personal Information we collected from you, (b) the categories of sources from which the Personal Information was collected, (c) the business or commercial purpose for collecting your Personal Information, (d) the categories of third parties with whom we shared your Personal Information, and (e) the specific pieces of Personal Information we collected from you.
Texas and Nebraska residents have the right to confirm whether we are processing their Personal Data and to access such Personal Data.
California, Texas, and Nebraska residents have the right to request that Craftpix delete their Personal Information or Personal Data that we collected from them. We will comply with such requests and direct our service providers to do the same, subject to certain exceptions permitted by applicable law.
California, Texas, and Nebraska residents have the right to request that we correct their inaccurate Personal Information or Personal Data. If we receive such a request, we will use commercially reasonable efforts to comply.
California, Texas, and Nebraska residents have the right to request a copy of the Personal Information or Personal Data that we collected from them in a portable and, to the extent technically feasible, readily usable format.
To exercise the access, data portability, correct, and deletion rights described above, please submit a verifiable consumer request to us by emailing us at support@craftpix.ai. We cannot respond to your request without sufficient information to allow us to reasonably verify your identity and confirm that the Personal Information or Personal Data is related to you.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period.
California, Texas, and Nebraska residents have the right to not receive discriminatory treatment for exercising any of their rights. We do not discriminate against you if you exercise any of your privacy rights described in this Policy.
In the last 12 months we have not Sold your Personal Information to a third party for monetary compensation. We have Shared Personal Information with third parties for the purposes of serving targeted advertising, including: Identifiers, Commercial Information, Customer Records, Geolocation Data, and Internet Activity to the sources described in this Policy.
For questions about this Privacy Policy, please contact us at support@craftpix.ai.
Visit us at https://craftpix.ai