Renova Exteriors had built a strong reputation in the Seattle area through consistent, high-quality work on roofs, skylights, and solar panels. The crew was doing the right things on every job. But the reviews weren't keeping pace.

The process for getting reviews was inconsistent. Sometimes a team member would remember to send a follow-up after a job. Sometimes they wouldn't. When they did remember, the messages were generic — no photos, no proof, nothing that made a customer feel like they were responding to something specific.

Brett knew the problem wasn't the quality of the work. It was the gap between a completed job and a customer being asked to share their experience — and the lack of any system making that happen reliably.

We connected Craftpix directly to Renova's job workflow. The moment a job closes, the review request goes out — personalized, timely, and paired with the before-and-after photos from that specific job.

No one at Renova has to remember to send anything. The system fires automatically. The technician took the photos; Craftpix does the rest.

Within the first two months, Renova's weekly review velocity increased fivefold. More importantly, the team stopped spending time chasing reviews altogether — that overhead dropped by nearly 40%.